Companies House

Transforming Digital Culture

Cultural change can be a long and difficult process. We decided to focus on hotspot areas where improvements were quickly needed. The IT Services team had experienced numerous changes in leadership with competing ideologies and marked differences in ways of working which, over time, had created confusion, frustration and discontent.

Using organisational development interventions HR collaborated with the IT Services Team to effectively change the culture from one which was counter intuitive, insular and divisive to one which is collaborative, output driven, and customer focused.

In a short time-frame we achieved significant change which has resulted in improved retention, better development, increased performance and a better overall ‘feel’ for employees. Additionally, we have developed a cultural improvement blueprint based on our experience which will be used for other Directorates in the organisation.


Wales and West Utilities
Moving Forward Together

Our regulatory period began in 2013, providing an opportunity to reflect on our business strategy.  Engagement was low due to outdated work and engagement practices.  We needed to reconnect with our colleagues – with a workforce of 1,400 people spread from Colwyn Bay to Cornwall our objective was to engage our colleagues to help support positive cultural change.

  By conducting workshops, interviews and surveys, and launching a new roadshow format we simplified our business strategy and refreshed our ambition, priorities and values; making it easier for colleagues to understand our vision so that they felt engaged and included.

  Embedding our values was critical we therefore introduced a revised behavioural framework, a new recognition scheme, and a behaviours training package based on neuroscience. 

  In May 2017, we were delighted to achieve a Silver Level accreditation from the Investors in People on our first attempt – placing us amongst only 5% of companies.


Chwarae Teg
MotoNovo Finance